Privacy Policy
AshorePay (ABN 55 417 142 39) provides payment technology services to Australian businesses. We are committed to protecting the privacy of your personal information.
This Privacy Policy outlines the main ways AshorePay protects your privacy and complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy applies to any personal information you provide directly to AshorePay and any personal information we collect about you from other sources such as partners, intermediaries or other parties.
Key terms
Personal information is information or an opinion that allows others to identify you. It includes your name, date of birth, gender, contact and financial information.
Sensitive information includes your racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record, health or genetic information, or some biometric details.
Why AshorePay collects personal information
AshorePay collects your personal information to:
manage our relationship with you including supporting you with any questions about our products or services
provide our products and services, including payment processing, onboarding, customer support and compliance
assess your eligibility for a product or service
communicate with you about updates, improvements or relevant changes
meet legal and regulatory obligations
We may also use your information to:
research and develop new offerings
send you marketing communications about products or services that may interest you
work with partners or service providers to offer relevant business tools
analyse usage data for product improvement and strategy development
What type of personal information AshorePay collects
The type of personal information we collect will depend on your relationship with us and may include:
name, date of birth, gender, mailing address, phone number and email address
identification documents such as driver licence or passport
payment details, financial records and transaction data
business and employment details if relevant
If you apply for or use specific products, we may also collect:
business registration and ownership information
ABN or ACN and tax file number (if applicable)
bank account or settlement details
trading history or creditworthiness
If you do not provide the requested information, we may be unable to offer you certain products or services.
How AshorePay collects personal information
We mostly collect information directly from you during onboarding, transactions or interactions with our support team. We may also collect personal information from:
your business representatives
publicly available sources such as ASIC
financial institutions or credit agencies
third-party service providers assisting with our operations
If you are using AshorePay through a partner or are a third party (such as a customer of one of our merchants), we may receive your information from the merchant, partner or platform.
Disclosing your personal information
We may disclose your personal information within Australia to:
service providers that support our operations (e.g. banks, cloud hosting, legal or accounting services)
third-party partners you engage through our platform (e.g. integrations)
regulators, government bodies or law enforcement if required by law
We may also disclose your personal information overseas when necessary, including to:
cloud infrastructure providers and processors
technical support or compliance teams located outside Australia
These overseas locations may include the United States, Canada, Singapore, India, or other jurisdictions depending on the services you access. By using our services, you consent to this overseas disclosure.
When you provide another person’s personal information
If you provide AshorePay with someone else’s personal information, you must ensure they are aware you have done so and have consented to it. This includes:
telling them about this Privacy Policy and where to find it
explaining how we will use their personal information
ensuring they agree to you sharing their information with us
Security of your personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure systems, encryption, staff training and limiting access to those who need it.
We retain personal information only for as long as necessary to deliver our services or comply with legal obligations. When no longer required, we securely delete or anonymise the information.
Accuracy and access to your personal information
You may request access to or correction of your personal information held by AshorePay. We will process your request within a reasonable time, typically within 21 days, unless there is a valid legal reason preventing access.
To make a request, email us at hello@ashorepay.com.
Opting out of marketing
If you no longer wish to receive marketing materials, you can opt out by contacting us at hello@ashorepay.com. We will promptly remove you from our marketing list.
Making a complaint
If you wish to make a complaint about how we handle your personal information, contact us at hello@ashorepay.com. We aim to resolve complaints within 21 business days. If not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Our website
When you visit www.ashorepay.com, we may collect non-identifying information such as browser type or IP address. We may use cookies for session management. You can disable cookies via your browser settings.
Contacting AshorePay
If you have questions or wish to access or correct your personal information, please contact:
Email: hello@ashorepay.com
Mail: PO Box 550, Cronulla NSW 2230
Website: www.ashorepay.com
Updating this Privacy Policy
This Privacy Policy may be updated periodically. The most recent version will be published on www.ashorepay.com. The current version is effective as of 2 June 2025.
Publication
This Privacy Policy is published on the AshorePay website.